Leaseholder rights & how to complain

Everyone is terrified of buying and investing in properties after the notorious leasehold scandal broke out. However, if a person has vetted the terms and conditions of a corresponding lease before moving in—one might still face common issues regarding the leasehold scandal. There are a number of factors that one has to avoid to avoid any problems at all.

If you are a registered leaseholder then, you have reserved rights to learn more about your services fees, and you are also required to be familiar with the information of a freeholder. In addition, you should work with an expert regarding the running costs and maintenance costs that would come with purchasing or leasing a property.

Also, you should keep all the requirements met and fulfilled to avoid any sort of dispute that would compromise with your lease. It has been speculated by the Home Owner Alliance that the occurrence of high cost of buildings insurance and high service and administration charges often lead to a dispute between a leaseholder and a freeholder. It makes a leaseholder rightful of filing a complaint to have the dispute resolved by an authorized person

What to do if you have a complaint

Step 1. Speak to other leaseholders (informally)

You should meet with other leaseholders to discuss the problems and to devise solutions on a common ground. If you are susceptible to having a complaint regarding the process—reach out to other leaseholders to discuss the issues and dispute with a property, and it would give you a leverage to continue further with your case.

Step 2. Try to resolve any issues with the freeholder directly

If you are experiencing minor disputes regarding the property, you should consider coordinating with a freeholder to solve the problem. If your freeholder operates individually then, it would increase your chances to meet up with them. However, if your freeholder is affiliated with an investment company then, it would take time for them to resolve your issue.